GEMS NI

1. We acknowledge our commitment to the continuous quality improvement of our service to clients, our business processes and our relationship with our stakeholders. To achieve our quality improvement aims we will:

2. We will ask participants to provide feedback on the service at key stages of their Action Plan. We will use this information to implement improvements where they are practicable.

3. We will undertake an annual employer’s survey to ascertain employer’s opinions as to how the service could be improved.

4. We will define, by way of written procedures and templates, the key learning and development processes for clients that we have in place These include:

a.Initial meeting with the participant

b.Induction Procedures

c.Participant Handbook

d.Initial assessment

e.Vocational profiling

f.Personal Development planning

g.Identification of learning placement preferences

h.Setting of learning objectives

i.Negotiation of learning opportunities

j.Identification of learning placement supporter

k.Preparation for job seeking and job seeking

l.Job Coaching

m.Monitoring and review

n.Tri-partite meetings and reviews

o.Action Planning

p.Follow up support

5. We will define by way of written procedures, a performance management system for the service which sets out how the key business processes and accountabilities are undertaken, monitored and improved.

6. We will internally audit the procedures to check that they are being consistently adhered to

7. We will conduct a self-assessment process on an annual basis involving all staff and employers. We identify our strengths and weaknesses;

8. We will use direct observation of practice, where appropriate to ensure the service to all stakeholders is of a consistently high standard and to identify any potential support, training and development needs of staff

9. We will monitor the progression of participants and record their achievements of agreed progression goals. We will record this information both qualitatively and quantitatively using both manual records and an access database. We will explore any trends emerging from the data and identify causal factors and initiate and monitor improvement actions.

10. We will benchmark the service with other comparable employment/employability interventions with particular emphasis on progression to employment outcomes.